play exchange
play exchange
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This app is available for your device
play exchange
This app is available for your device
Contact
+91 2797261026
Adress
Indian
Kerala,Kasaragod
postalCode:671121
Q1: How to log in after installing the play exchange?
To log in, open the app and enter your registered mobile number to receive an OTP. Verify the OTP to securely access your account. This eliminates the need for a password or email login.
Q2: What should I do if I am not getting OTP?
To proceed, check your internet connection for a strong signal and wait for it to stabilize. Once connected, click "send OTP" and wait for the verification code to arrive. If you don't receive the OTP, use the app's live chat support system for assistance.
Q3: What should I do if I am not able to log in with my old number?
To log in successfully, try using the same active phone number. If your number has changed, send your updated KYC details to our customer support via email to facilitate a smooth account transfer. This will help update your account with the new information.
Q4: You are getting blackout and the app is not opening?
To resolve the issue, uninstall the app from your device and then download the latest version. Once installed, you should be able to log in and access the updated app. This should allow you to play without any further problems.
Q1: What is the minimum withdrawal amount in the play exchange?
In this app, you can withdraw a minimum of Rs. 100, which is higher than in other similar apps. Withdrawals are only possible for the money earned from gaming activities, not for bonus amounts. This means you can cash out your genuine gaming earnings, but not any bonus rewards.
Q2: Is it necessary to do KYC for withdrawal?
To progress, you must complete and submit all your KYC details within the app, including saving your Aadhar card, UPI, and bank account information. This is a mandatory requirement for further use. Please ensure all necessary details are accurately filled and saved.
Q3: After placing a withdrawal request, how much time does it take to get the money?
The app's quick and stable services streamline the process, reducing processing time from 30 minutes to 3 hours. However, users may experience delayed payments, requiring a wait of up to 24 hours in some cases. This delay is an exception to the otherwise efficient processing times in the app.
Q4: Why is the bonus balance not being withdrawn?
The bonus funds are only eligible for gaming activities and cannot be withdrawn. Any winnings earned using the bonus funds can be withdrawn.
Q5: Withdraw failed, money did not come, what should I do?
To resolve the issue, check your transaction history in the settings to see if your withdrawal request is being processed. If not, don't worry - the money will be added to your wallet account within 24 hours. If it still doesn't arrive, you can contact their care centre for assistance.
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